Terms & Conditions

Tumble Tots Marlow Region Policies 2019

Missed Class Policy

If you miss a class due to illness, holidays, car trouble, etc., you can either:

  1. Do a make up class at another venue during the same payment block (subject to space).
  2. Bring a friend along with you to a class in the same payment block instead (subject to space).

If we ever have to cancel a class, for example due to bad weather or illness you will have the option to do a make up class in another venue, or to get a full refund. I will inform you via text and on our Facebook page. Please check your mobile number on your Class4Kids account, and also like and follow our Facebook page.

Cancellation Policy

If you have paid for a set of classes in a payment block, and you decide you no longer wish to attend anymore, you can get 50% refund of the remaining classes in that block. T&Cs. (1) you must notify us by email to alice.peacock@tumbletots.com. (2) you must give at least 48hrs notice before the first class that you wish to be partially refunded. (3) the 50% refund applies to class fees only, membership is non-refundable in line with Tumble Tots Head Office policy. 

If you are paying by monthly direct debit and you decide you no longer wish to attend, you must email me before midnight on the 4th of the month to cancel the following month’s payment and classes. 

Illness Policy

If you know or suspect that your child has a condition that could be passed on to other children or staff, or put a pregnant mum at risk (e.g. chicken pox) please keep your child at home (with chicken pox until all spots have crusted over). Skin rashes or a high temperature can be the first sign of an infectious illness so please seek a doctors advice before coming. Children with diarrhoea and/or vomiting, or conjunctivitis must not attend Tumble Tots until at least 48 hours after their symptoms have gone.

Health and Safety Policy

  • You are responsible for your child at all times during classes (except in 3 years to school age)
  • Support your child as instructed by our coaches, keeping tots’ hands free for climbing and balance
  • Tots are safest in bare feet and wearing shorts, tracksuit bottoms or leggings
  • Children must not use a dummy while on the equipment
  • Please do not let the tots onto the equipment before or after classes – use the waiting area so that we can safely set-up the equipment for each class
  • The equipment is for use by Tumble Tots members only. Adults and non-member siblings must not sit or climb on, or use the equipment.
  • Once toilet trained, please take your child to use the toilet before class begins to avoid interruptions
  • Classes are a phone and camera free zone. Phones can be a distraction and a risk to child safety in class. If you wish to take a keepsake photo, please ask your Leader
  • In the event of an accident, please ensure you speak to a member of staff. All accidents must be recorded in the Accident Book and signed by the child’s parent/carer

All tots participating in classes must have a current Tumble Tots membership. You don't need this to attend your trial class.